We have added a list of commonly asked questions and answers below. If there is something we haven’t answered or there is something else you would like to know send us an email or give us a call and we will be happy to answer it.
Like all current software and hardware the HikVision NVR and Cameras have firmware updates to keep them bug free and up to date. We can provide an update service for you if wish.
As a certified HikVision company we are able to reset the password to allow you back into your NVR. Only registered companies can provide this service
We stay clear of WiFI CCTV for several reasons.
- It’s open to being hacked
- It will take up all of your WiFi bandwidth
- Because HD images are large in size, the playback may lag or drop out
- Connection may drop out or not even be possible
- Needs constant attention
- Needs batteries replacing
- You cannot beat a hardwired connection for data whether CCTV or general PC Networking
We are Hikvision certified, have 20 years of CCTV installations experience, 25 years of I.T. experience and troubleshooting / networking. We also have a fully qualified electrician.
Eventually yes so you need to export it to a USB drive or to the computer via a web browser. We can give you instructions for this or even assist if necessary.
You can also easily save clips from the phone app to your camera roll where you can easily email or whatsapp in the normal way.
We install 1TB – 4TB hard drives depending on the quality and resolution of the camera. 4K images are much bigger than HD (x4) so need more space. We would expect you to get weeks if not months of footage.
When the drive runs out of space it records over the oldest footage.
External cable is black which we run along guttering and cable tie to drain pipes, so it is virtually invisible. Cameras come in White, Black and Grey. Generally, we recommend white so they can be seen and work as a deterrent.
If you have power in your loft the box can easily go there meaning cameras can be attached to the soffit with no cables showing externally (see project page for images). Otherwise the box (looks like a DVD player) can go anywhere that there is power but bear in mind a cable from each camera runs back to it. UCCCTV are experts are cable running so don’t worry we will find the best way for you.
1-2 cameras can be fitted in 2/3 hours. 4 + can take a day or so depending on the size of the property.
Basic IP cameras can alert to motion via email or the app. Higher spec cameras have line crossing detection and even facial recognition
The app is basically touchscreen to show a camera and then use your finger to scroll through footage. Also, you can pick a date off of a calendar to look at past footage. Honestly, it’s so easy. Controlling the box via a monitor is done with a mouse but is not necessary with the app. We provide training and backup support for future queries etc at no extra charge.
Yes, we set up the Hikvision app which lets you view live footage and playback. You can have this setup on multiple devices
If you only want 4 or less then you need a 4 port recorder. If you want up to 8 you need an 8-port recorder (DVR or NVR). There are also 16 port machines which are used for commercial installs or very large properties.
If you have modern IP CCTV you only need Ethernet cable (Cat 5/6) to power it as the recorder is POE (power over ethernet). Each Camera you have installed runs back via Ethernet cable to the recorder. The Recorder has a hard drive. The recorder connects to your Router. That’s it.
If you have non-IP cameras each camera needs traditional power so is less convenient to install.
Every installation is different because every house is different. This means more time and more cable used on bigger properties. Installation includes all cable, clips etc, cameras, hard drive and recorder. Basic 2MP IP cameras we have a special deal on at the minute – 4 cameras plus all cable etc fulled fitted for £985 all in.
4MP, 5 MP, 6 MP and 8MP (4K) cameras are more expensive plus require a more advanced recorder and bigger hard drive. Please call for more information.
Powerline adapters priced at £30 for a pair may be needed to send internet to places where it isn’t via the electrics of the house.